Shipping
Shipping policy NOVACRYNE · English draft 0.1 · 2 November 2026 · the Dutch version prevails
Perfume always ships as a parcel, never as a letterbox parcel. Delivery time and shipping costs: [to follow]. Returns: see the returns and withdrawal policy.
1. Where do we deliver?
We only deliver to the Netherlands, Belgium, Germany and Luxembourg. You cannot select other countries in the checkout.
2. Who ships your parcel?
We ship with [to follow, Patron's choice]. Once your parcel has been shipped, you receive an email with a track and trace code.
3. Delivery time
| Netherlands | Belgium | Germany | Luxembourg | |
|---|---|---|---|---|
| Ordered before [to follow, Patron's choice] on a working day | shipped [to follow, Patron's choice] | as for the Netherlands | as for the Netherlands | as for the Netherlands |
| Expected delivery time after shipping | [x] working days [to follow] | [x] working days [to follow] | [x] working days [to follow] | [x] working days [to follow] |
You can also see the expected delivery time with the product and in the checkout. In any case we deliver within 30 days of your order, unless we agree otherwise with you. If we cannot do so, we will let you know. You may then cancel the purchase and you will get your money back within 14 days.
4. Shipping costs
| Netherlands | Belgium | Germany | Luxembourg | |
|---|---|---|---|---|
| Shipping costs | € [to follow, Patron's choice] | € [to follow, Patron's choice] | € [to follow, Patron's choice] | € [to follow, Patron's choice] |
| Free shipping from | € [to follow, Patron's choice] | € [to follow, Patron's choice] | € [to follow, Patron's choice] | € [to follow, Patron's choice] |
You always see the shipping costs before you order, in the basket and in the checkout. You never pay more than the total you see when ordering.
5. Perfume: flammable, so always a parcel
Perfume and the discovery set contain alcohol (ethanol). In transport, this is a flammable liquid and a dangerous good (UN 1266). Car fragrance and reed diffusers are alcohol-free; their transport classification follows from the safety data sheet.
That is why:
- we always ship these products as a parcel, never as a letterbox parcel;
- we pack them securely, upright and leak-proof, with the required transport marking on the box;
- your parcel may have a different form or shipping option from what you are used to. For example: [to follow].
If you order perfume together with other products, everything goes in [to follow, Patron's choice].
6. Not at home?
[to follow] If you do not collect the parcel and it comes back to us, we will contact you.
7. Changing your address
Is your address incorrect? Email us as soon as possible at [email to follow], with your order number. As long as the parcel has not yet been shipped, we will change it.
8. Damaged or missing?
The parcel is at our risk until it has been delivered to you, or to someone you designate. Is your parcel damaged, is something missing or is a bottle leaking? Let us know as soon as possible at [email to follow], preferably with a photo. You will then receive a new product or your money back. Your statutory rights always continue to apply (see Legal guarantee).
Has your parcel not arrived within the expected delivery time? Let us know and we will look into it with the carrier.
9. Returns
You have a 14-day cooling-off period. How to withdraw and send products back is explained in our Returns and Withdrawal Policy. Please note: you must not send perfume and other products containing alcohol back yourself as a normal parcel. Contact us first. We will then send you the safe way to send them back.
10. Contact
Finco, trading as NOVACRYNE · KvK 77251954 · VAT NL223505407B01 · Pfinztalstraat 34, 4143 JB Leerdam, the Netherlands · [email to follow]