Returns and withdrawal policy

1. You have a 14-day cooling-off period

You may withdraw from (cancel) your purchase within 14 days without giving any reason. You do not have to tell us why.

• The 14 days start on the day after you, or someone you designate (not the carrier), receive the product.
• Did you order several products in one order and do they arrive separately? Then the 14 days start after you receive the last product.
• You are in time if you send your notification before the 14 days have ended.

2. How to tell us you are withdrawing from the purchase

Choose one of these ways:

• Using the "Withdraw from contract here" button – at the bottom of every page of our website, in your confirmation email and in your account (if you have one). You do not need an account. Enter your name, your order number and your email address, choose what you want to withdraw from and click "Confirm withdrawal". You immediately receive an email showing what you notified us of, with the date and time.
• Using the model form – download the form [link], fill it in and send it to [email to follow] or to Pfinztalstraat 34, 4143 JB Leerdam, the Netherlands.
• With your own message – send a clear message to [email to follow], for example: "I withdraw from my order [number] of [date]."

Please note: simply sending a parcel back or creating a return label is not a notification. So always notify us first in one of these ways.

3. Sending the product back

• Send the product back within 14 days of your notification, or hand it over within that time if we arrange for it to be collected.
• You pay the cost of sending the product back.
• If possible, send the product back in its original packaging, well packed.
• Clothing (later): you may try it on as you would in a shop. Leave labels attached if possible.

4. Sealed products: please note

Some products are sealed for hygiene reasons, for example with cellophane around the box or with a seal on the bottle. This applies to [perfume 50 ml, discovery set, shower gel]. The product page states whether a product is sealed.

• Is the seal still intact? Then you can simply send the product back within the cooling-off period.
• Have you broken the seal? Then you can no longer withdraw from the purchase of that product. For hygiene reasons, we cannot resell an opened sealed product.
• Is a product not sealed? Then you keep your cooling-off period, even if you have opened it. However, we may deduct an amount if the product has lost value because you used it more than was necessary to inspect it (see point 7).
• Your legal guarantee always continues to apply, even for an opened product. If there is something wrong with the product, please contact us.

5. Perfume and other products containing alcohol: contact us first

Perfume, the discovery set, car fragrance and reed diffusers contain alcohol (ethanol). This is a flammable liquid and counts as a dangerous good in transport (UN 1266). You must therefore not hand these products in yourself as a normal parcel at a parcel point or put them in a letterbox.

How it works:

• Notify your withdrawal using the "Withdraw from contract here" button (or the form or an email).
• Within [2] working days we send you an email with the safe way to send the product back: [a return label from us for the transport of dangerous goods / collection from your home / another method – TO BE DECIDED].
• Only send products back in their original, closed packaging, with the cap or spray head on, upright and well packed so that nothing can leak.
• Cost of sending back: [amount or maximum, e.g. "up to € …"].

You may also send back an opened, unsealed bottle. Please contact us first; we will tell you how to do this safely.

6. Your refund

• You get the full amount back, including the standard shipping costs, within 14 days of us receiving your notification.
• Did you choose a more expensive shipping method than the cheapest standard delivery (for example [express delivery])? Then we only refund the cost of standard delivery.
• We refund using the same payment method you used, unless you ask for something else. This costs you nothing.
• We may wait to refund you until we have received the product back, or until you show that you have sent it back (for example with proof of postage), whichever happens first.
• Withdrawing from only part of your order? Then you get the amount for that part back.

7. Take care of the product

You may inspect the product as you would in a shop. If you go further than that and the product loses value as a result, we may deduct that amount from your refund. Example: clothing that has been worn or washed, or an (unsealed) bottle that has clearly been used.

8. Broken, wrong or something wrong?

Is your product damaged, wrong or not working properly? That is different from the cooling-off period. In that case the legal guarantee applies and we pay the costs. Contact us at [email to follow] or via our contact form, preferably with a photo.

9. Contact

Finco, trading as NOVACRYNE · Pfinztalstraat 34, 4143 JB Leerdam, the Netherlands · [email to follow] · KvK 77251954 · VAT NL223505407B01