Frequently asked questions

Join the waitlist and we'll let you know as soon as you can order. You can unsubscribe at any time.

There are five lines, each with its own colour:

• Albedra (ACTIVE, midnight blue): bright and sunny, with a woody calm.
• Musc Lunaire (FLOWER, rosewood): soft and clean.
• Tonkalis (ROYAL, emerald): warm and round, with a touch of sweetness.
• Santal Lacté (RITUAL, ivory): creamy and soft.
• Noctembre (RITUAL, night black): deep and restrained. Coming soon.

A bottle of glossy white glass with a gold cap, simply finished. The label carries NOVACRYNE, the gold lotus and HAUTE PARFUMERIE, within a double gold border.

If you love fresh and light, look at Albedra. Looking for something soft and clean? Musc Lunaire suits you. For warm and round there's Tonkalis, and for creamy wood, Santal Lacté. Find more tips in How to choose a perfume that suits you.

Yes, there will be a set with four scents: Albedra, Musc Lunaire, Tonkalis and Santal Lacté. You'll hear when via the waitlist.

[to follow]

Coming soon: shower gel, gift sets, reed diffusers for the home and a small hanging glass bottle for your car.

Delivery to the Netherlands, Belgium, Germany and Luxembourg. Shipping costs and options: [to follow].

Yes. You can withdraw from your purchase within 14 days without giving any reason. You don't have to tell us why.

• The 14 days start on the day after you, or someone you choose (not the carrier), receive the product.
• If you order several products in one order and they arrive separately, the 14 days start after you receive the last product.
• You are in time if you send your notice before the 14 days are over.

How to tell us you are withdrawing. Choose one of these ways:

1. Use the "Withdraw from contract here" button, at the bottom of every page of our website, in your confirmation email and in your account (if you have one). You don't need an account.
2. Use the model withdrawal form: download the form [to follow], fill it in and send it to [to follow].
3. Send your own message: send a clear message to [to follow], for example: "I withdraw from my order [number] of [date]."

Please note: just sending a parcel back or creating a return label does not count as a notice. Always tell us first in one of these ways.

Sealed products. [to follow] Some products are sealed for hygiene reasons. The product page shows whether a product is sealed. Is the seal still intact? Then you can simply return the product within the withdrawal period. Have you broken the seal? Then you can no longer withdraw from the purchase of that product. We cannot resell an opened sealed product for hygiene reasons.

Is a product not sealed? Then you keep your withdrawal right, even if you have opened it. We may, however, deduct an amount if the product has lost value because you handled it more than was necessary to examine it.

Sending it back. You may not hand in perfume and other products containing alcohol yourself as an ordinary parcel at a parcel point or put them in a postbox. First tell us that you are withdrawing; we will then email you the safe way to send it back. You may also return an opened, unsealed bottle. Please contact us first; we will tell you how to do this safely. Send the product back within 14 days of your notice. Cost of returning: [to follow].

Your refund. You get the full amount back, including the standard delivery costs, within 14 days of us receiving your notice. Did you choose a more expensive delivery method than the cheapest standard delivery? Then we only refund the cost of standard delivery. We refund you using the same payment method you used, unless you ask for something else. This costs you nothing. We may wait to refund you until we have the product back, or until you show that you have sent it back (for example with proof of postage), whichever happens first. If you withdraw from only part of your order, you get back the amount for that part.

Your legal guarantee always applies, even to an opened product. If something is wrong with the product, please contact us. Read more on the Legal guarantee page. How to return will soon be explained on the Shipping and returns page. [to follow]

In a cool, dark place, with the cap on, out of the sun and away from heat, such as a radiator or windowsill. Read more in Applying and storing perfume.

We only use your email address for emails about the launch of the NOVACRYNE perfumes, or of the product you signed up for, and about when you can order. No newsletter. You confirm your sign-up via an email and can unsubscribe at any time. Read more in our privacy policy.